Explanation of Charges
As part of our commitment to customer service, we at A-Appliance Xperts, Inc. felt it was important to explain to you how are charges and services work. A-Appliance Xperts Inc charges a one-time service charge of $70 for the initial service appointment and diagnosis. (Excluding microwaves and commercial appliances, which is a $90 Service Charge). This $70 Service Charge is free if you agree to continue with the repair made to your broken major appliance.
Our Service Charge covers diagnosis for up to three appliances; after that limit, there is an additional $20 Service Charge, per appliance.
Basically, this is the minimum charge for our professional technician to come out, analyze, and determine the problem with your appliance. In the time allotted we will diagnose, provide options and also consult with you on whether or not your appliance is even worth repairing OR replacing.
You may ask,“So you charge me $70 just for walking in the door?” The answer is, the $70 service charge is related to the time and cost it takes for our repair technician to travel to the customer’s home or business, and drive a vehicle that is fully-loaded with the most common breakdown parts and tools. You add that to the fuel cost, and the time it will take the technician to successfully diagnose the problem of your appliance, and you can see why the $70 service charge is necessary.
If you decide to proceed with the repair of your appliance, the Service Charge is FREE and you will only pay for parts and labor. For any additional appliances diagnosed, beyond the 3 you are initially entitled to, $20 is added to your invoice.
At A-Appliance Xperts Inc, we are committed to providing all of our customers with upfront pricing and high-quality customer service. We strive to be your trusted experts on broken appliances. We offer over 35 years of professional technical experience, and as such will work with you in your decision to repair vs replace your troubled appliances.